Digi LifeCycle Assurance
Digi LifeCycle Assurance is Digi Infrastructure Management’s built-in commitment to you. Included automatically with your purchase, it delivers a full year of 24/7 expert technical support and premier access to Digi Remote Manager®. This ensures your systems maintain optimal performance, security, and reliability while minimizing downtime. With Digi LifeCycle Assurance, you can reduce risk, enhance efficiency throughout the product lifecycle, and effectively manage your network infrastructure to maximize your investment.
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Management
Digi Remote Manager (Digi RM) is central to Digi LifeCycle Assurance, offering centralized control, management, security, edge intelligence, and daily network management. This secure platform monitors network health, receives automatic problem notifications, and performs remote diagnosis and repair, eliminating the need for technician deployment or truck rolls.
• API access
• Configuration manager
• Scheduled automation
• Instant alerts
• Edge intelligence
• Access to value-added services portfolio
Device
Digi LifeCycle Assurance represents an unwavering dedication to providing connectivity solutions. This complete solution, including devices and services, is included in deployments of Digi AnywhereUSB Plus, Digi Connect EZ, and Digi Connect IT.
Technical Support
Digi Technical Support is available globally 24/7. Professionals are ready to provide technical support by phone, email, or a personal customer portal.
Support includes:
• 24/7/365 Tier 1 support - within a four-hour response SLA
• Priority case resolution
• Configuration, network troubleshooting, and RMA assistance
• Feature/functionality inquiries
• Integration with third-party devices
• Online support resources including articles, videos, and guides
• Customer success program available for mission-critical customer deployments
Warranty
Digi LifeCycle Assurance includes Digi's 5-year best-in-class warranty.
• Provides device protection for five years
• Ensures protection to maximize technology investment and mitigate risk
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Digi Infrastructure Management
Providing secure connectivity in industrial and enterprise environments for enhanced efficiency.